So, you’re a food business owner who juggles operation, finances, HR, and getting clients through the door. The last thing you want to worry about is staff completing compliance paperwork properly.
As we speak, you might not be 100% confident your team has successfully completed compliance documentation. Worse yet, you may be weary the next inspection may land you a poor rating.
A low food safety score or a negative review could drastically impact your bottom line. A recent study shows that 61% of customers would not step foot in a restaurant with a score below two-stars. A staggering 75% would NOT go into a restaurant with a suspected food poisoning outbreak in the past.
“You may have created all kinds of lists to follow protocol and things just didn’t work out. It is not your fault; most chefs are busy cooking… paperwork is the last thing they are focused on!”
“You may have implemented bonuses based on performance but they’ve failed. you have failed. It is not your fault; the truth is, things are very hard to monitor through paper-based records.”
Your job is to keep business healthy and profitable… not to go around nudging people towards doing their job properly.
The food industry will soon undergo radical changes in light of the Coronavirus crisis. This means customers will be more cautious than ever when walking into your restaurant. If you don’t put the right measures in place, then you will lose clients to those who DO take all the necessary food safety precautions.
If you are a head or executive chef then you’re already working well over 60-hours per week. Your focus is on producing brilliant dishes and making sure customers remain happy. You create menus, cook, train staff, place orders, and minimize food costs. You are SUPER busy. Let's face it, compliance paperwork is a pain in the butt. What are you doing about it?
"You try to delegate tasks, but it isn’t working. People are off sick, on vacation, or you’re in a transitional period… which makes the process even more complicated!”
"Even worse, you’re simply tired of doing it all yourself; you just don't have the time."
"You have tried to put all your staff through online training, but that didn't work either. It isn’t your fault. People tend to forget what they learn only days after training.”
If you are an operation manager then you know very well that most of the logbooks you’re auditing have been fabricated. You are willing to deploy SOP's very quickly but you can't as it is too hard to deal with the paper trail.